Custom Notifications for Facebook Messenger and Outlook apps - Android Forums at AndroidCentral.com
https://forums.androidcentral.com/samsung-galaxy-s7/677598-custom-notifications-facebook-messenger-outlook-apps.html#post5262347
I had this same issue. It's specific to the selective permissions feature that was added in Android 6. You can fix it by going to Android settings -> Applications (or your Android skin's equivalent) -> Specific app (Facebook, Outlook, etc..) and then enabling the 'Storage' permission for the app. This will allow the app access to the custom notification/ringtones that you have stored on your internal storage and/or SD card.
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